Accessibility Plan TransX Group of Companies

1. General

1.1 Overview of Services

TransX Group of Companies is a provider of transportation and logistics services for businesses of all sizes. We specialize in providing customized solutions tailored to the way our customers do business, which has helped us become the trusted transportation partner of many of North America’s largest shippers.

1.2 Statement of Commitment

TransX Group of Companies is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence.

We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting applicable legislative requirements.

1.3 Feedback Process & Contact Information

TransX Group of Companies is committed to creating an open and transparent feedback process for all. Our feedback process is easy. Simply share your feedback anonymously or by including your name and contact information through any of the following channels:


TransX Group of Companies

Attention: Accessibility Compliance Officer

Mailing Address: 2595 Inkster Blvd, Winnipeg, MB, R3C 2E6

Phone Number: 1-866-631-6161

Fax: 204-633-7603



Our Accessibility Compliance Officer will acknowledge receipt of your feedback and follow up with you (if not anonymous).

You can also use these channels to request this plan in a print, large print, Braille, or audio format.

1.4 Definitions

Disability: The Accessible Canada Act defines a disability as “any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment-or a functional limitation-whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.”


Barriers: The Accessible Canada Act defines barriers as “anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice – that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.”

2. Areas Described Under Section 5 of the ACA

2.1 Employment


TransX Group of Companies has approximately 1,400 staff members working at 11 different locations across Canada and the USA. Approximately 60% of staff members are drivers that operate tractor-trailers, and 40% are non-drivers, such as office staff, mechanics, dock and yard workers etc.



  • Develop training for staff on disability and accessibility.
  • Ensure all job postings include a statement affirming our commitment to the principle of equitable employment for all.
  • Start specifying that accommodation is available for applicants with disabilities on the job postings.
  • Consulting with applicants and arranging accommodation upon request.

2.2 Built Environment


The TransX Group of Companies has terminals in New Westminster, Calgary, Edmonton, Red Deer, Regina, Winnipeg, Aberfoyle, Mississauga, Montreal, Eagan, and Bridgeview. The head office is located in Winnipeg, Manitoba, where most of the staff work. Most terminals include a terminal office, loading dock, maintenance building and the yards where personnel operate and work each day.



  • Review and update emergency evacuation plans for all terminals for people with disabilities.
  • Conduct a review of the built environment of all terminals to assess the current state of accessibility.
  • Incorporate accessibility audits into the monthly Health & Safety inspections and the annual TransX Safety System (TSS) audits.
  • Include accessibility considerations for upgrades, layout changes or renovations of the built environment.
  • Continue to consult with employees with disabilities on ways to improve the accessibility of the built environment.

2.3 Information and Communication Technologies (ICT)


TransX Group of Companies uses different technologies. This includes our public websites ( and, social media platforms, and programs that only our employees use.



  • Review website content and identify ways to improve accessibility.
  • Determine whether both websites conform to World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0
  • Review our Learning Management System (Luma) and identify ways to improve accessibility.

2.4 Communication, other than ICT


Communication to internal and external audiences is carried out in many ways depending on the purpose and circumstances, with the overall goal of providing the information in a manner that is most useful to the intended recipients.

Our employees communicate with one another regularly through phone, email, and in person. We communicate with the public through our websites, social media platforms, phone, email, and in person.


  • Develop a process to provide information and communications in alternate formats upon request. In determining an appropriate format, we commit to consulting with the requestor.
  • Promote our accessibility feedback process to employees.
  • Ensure to consult with people with disabilities to determine their information and communication needs.

2.5 The Procurement of Goods, Services and Facilities


TransX Group of Companies buys various products and services that support our work activities. The current procurement process depends on the initiator to remember accessibility considerations when submitting a purchase.



  • Review the current procurement process and identify ways to include accessibility considerations.

2.6 The Design and Delivery of Programs and Services


TransX Group of Companies’ main role is transporting goods via trucks to various customers across Canada and the United States. Delivery of programs to employees, including employment information, training, employee support programs, job information, etc., takes many forms, including in-person, virtual connections, print items, and various electronic means. TransX Group of Companies provides all employees with an Employee and Family Assistance Program. This confidential support service can help employees and their families with a wide range of challenges relating to physical/mental health, wellness, diversity and much more at no cost to employees.



  • Consult with all employees to identify barriers to receiving accessible training that meets their needs.
  • Develop a specific Job Hazard Analysis for persons with disabilities when required.
  • Validate that all training offered to employees have feedback mechanisms and that they are accessible to allow persons with disability to raise issues.
  • Use data collected through feedback mechanisms to make improvements to future programs and services.
  • Continue to provide the Employee and Family Assistance Program to all employees.

2.7 Transportation


It was found that the transportation area did not have any implications for TransX employees, as generally, employees are responsible to arrange their own transportation to and from the workplace.

3. Consultations

The TransX Group of Companies is committed to listening to the experiences and feedback of people with disabilities. We recognize that our staff are critical to identifying and removing barriers. Beyond this plan, we also recognize that consultations and feedback need to be ongoing.

In the preparation of this plan, a survey was sent out to all TransX Group of Companies employees to ask for feedback about accessibility. Meetings with all TransX Safety Managers were also conducted to discuss the barriers faced by people in our workplace.