TRANSX DRIVER SERVICES & SUPPORT

DRIVER SERVICES

At TransX, our drivers are among our most valued assets. We are committed to providing top-tier support, cutting-edge resources, and a community built on safety and mutual trust.

Comprehensive Driver Support


Empowering our fleet with structured checkpoints, lane-specific documentation, and dedicated driver-first assistance programs.

Central Inquiries & Resolution

A single point of contact for administrative issues, resolving payroll, dispatch discrepancies, and core queries efficiently.

First 90-Day Transition

Dedicated onboarding specialists check in regularly during your initial phase to ensure fluid adjustments to workflow.

Orientation Follow-Up

Post-orientation support structured to clarify initial training, fleet expectations, software tools, and terminal safety layout.

Department Operational Sheets

Simplified reference sheets detailing contacts, terminal hours, fuel maps, and specific lane-by-lane customer instructions.

30-60-90 Day Scheduled Check-Ins

Pre-scheduled reviews mapping your development, fleet compatibility, equipment standards, and long-term targets.

Driver-Led Annual Reviews

A proactive, performance-based review directed by you, helping shape your compensation progression and home-time plans.

ONBOARDING & RETENTION MILESTONES

Continuous Support Across Your Career

30-60-90 Day Check-Ins

Transition seamlessly with dedicated route mapping, early-stage driver mentors, and system tutorials to establish confidence on and off the road.

Annual Career Pathways

Access professional training modules, state-of-the-art logistics certifications, and structured reviews to advance your standing inside the TransX fleet.

DRIVER SERVICES LEADERSHIP

Meet Our Team


Bruce MacPherson

Director of Accidents, Driver Services, Fuel & ERS

Backed by more than twenty years at TransX, Bruce brings deep industry expertise to his post. Leading the Driver Services team, he fosters a collaborative culture where staff feel empowered to ask questions, build skills, and take real ownership of their work. Bruce champions smart innovation and attentive service to elevate the overall driver journey, ensuring our people thrive on the road and beyond.

Jessica Maartense

Driver services supervisor

With a decade behind the wheel as a Class 1 driver, Jessica brings valuable hands-on insight to TransX. Her background centers on local fuel delivery across Winnipeg, alongside solid work in dry van, flatdeck, and winter roads. Drawing on this real-world perspective, she connects easily with our drivers to deliver trusted guidance, practical problem-solving, and career support every step of the journey.

Get In Touch

Please complete the support intake form below. Our dispatch and assistance team will respond promptly.


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